The Call Flow
When a customer calls your CallEquip number, here’s what happens:Key Components
1. Voice Agent
Your AI assistant that answers calls with a natural, human-like voice. It understands context, remembers the conversation, and provides helpful responses.2. Knowledge Base
Upload your equipment catalog (CSV, Excel, or PDF) so the agent can answer specific pricing and availability questions accurately.3. Website Integration
Connect your business website so the agent can answer questions about hours, location, services, and policies.4. Callback System
When customers need to speak with a person, the agent collects their information and sends you an email with all the details.Call Handling Options
Primary Line
Agent answers all incoming calls
Voicemail Replacement
Agent handles unanswered calls
After Hours
Agent only answers outside business hours
What the Agent Can Do
- Answer questions about your equipment and pricing
- Provide business information (hours, location, policies)
- Collect customer details for callbacks
- Handle multiple languages (coming soon)
What the Agent Cannot Do
- Process payments directly
- Access external systems without integration
- Make outbound calls (currently)