Agent Settings
Your agent’s behavior is controlled by several key settings in the dashboard.Business Name
The name your agent uses when answering calls. For example: “Thank you for calling Acme Equipment Rental…”Instructions
Custom instructions that guide how your agent responds. Be specific about:- Your business focus (e.g., “We specialize in construction equipment”)
- Common customer needs
- Pricing policies
- How to handle special requests
Voice Selection
Choose from several natural-sounding voices:| Voice | Description |
|---|---|
| Cedar | Warm, professional male voice |
| Alloy | Clear, neutral voice |
| Echo | Friendly, approachable voice |
Welcome Message
The first thing callers hear. Keep it brief and professional:“Hello, thanks for calling Acme Equipment Rental! I’m your AI assistant. How can I help you today?”
Best Practices
Write clear instructions
Write clear instructions
Be specific about what your agent should and shouldn’t say. Include examples of common scenarios.
Test regularly
Test regularly
Call your agent periodically to ensure it’s handling calls the way you expect.
Review transcripts
Review transcripts
Check call transcripts in your dashboard to identify areas for improvement.
Next Steps
Upload Knowledge Base
Add your equipment catalog so the agent can answer pricing questions