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All calls handled by your CallEquip agent are automatically recorded and transcribed for your review.

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Features

Automatic Recording

Every call is recorded without any setup required

Transcription

AI-powered transcription of conversations

Searchable History

Find calls by date, phone number, or content

Secure Storage

Recordings stored securely in the cloud

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Accessing Recordings

  1. Go to Calls in your dashboard
  2. Click on any call to view details
  3. Play the recording or read the transcript

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Transcript Format

Transcripts show the conversation in a clear format: 
Agent: Hello, thanks for calling Acme Equipment. How can I help you today?

Customer: Hi, I'm looking for a mini excavator rental for this weekend.

Agent: I'd be happy to help with that. Our mini excavators are available
       for $150 per day or $600 for the week. Would you like me to check
       availability for this weekend?

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Use Cases

  • Quality assurance: Review how your agent handles calls
  • Training: Identify common questions to improve instructions
  • Disputes: Reference recordings if issues arise
  • Insights: Understand customer needs and pain points

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Privacy

  • Callers are informed that calls may be recorded
  • Recordings are encrypted at rest
  • Access is limited to account administrators
  • Data retention follows your plan settings