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Calls Not Forwarding

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Check Your Setup

  1. Verify the forward number: Make sure you entered your CallEquip number correctly, including area code
  2. Confirm forwarding is active: Dial the activation code again (e.g., *72 for most carriers)
  3. Test with a direct call: Call your CallEquip number directly to confirm it works

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Common Mistakes

Always include the full 10-digit number when setting up forwarding.
Some phone plans require call forwarding to be enabled. Contact your carrier.
Make sure you’re using the right type:
  • *72 = All calls
  • *92 = Unanswered calls only

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Forwarding Works But Agent Doesn’t Answer

If calls reach your CallEquip number but the agent doesn’t answer:
  1. Check agent assignment: Make sure your phone number is assigned to an agent
  2. Verify agent is active: Check agent status in your dashboard
  3. Review recent calls: Look for error logs in call history

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Calls Going to Voicemail Instead

If calls go to your regular voicemail instead of forwarding:
  1. Increase ring time: Forwarding may be set to trigger after voicemail
  2. Disable voicemail temporarily: Test if this resolves the issue
  3. Use “Forward All”: Instead of “Forward on No Answer”

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Double Forwarding

If you hear the agent twice or calls seem to loop:
  • Check if both your phone AND carrier have forwarding enabled
  • Remove any duplicate forwarding rules
  • Contact support if the issue persists

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Testing Your Setup

After configuring forwarding:
  1. Call your original business number from another phone
  2. Let it ring (don’t answer)
  3. Confirm the CallEquip agent answers
  4. Check the call appears in your dashboard

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Carrier-Specific Help

AT&T Setup

AT&T forwarding codes and instructions

Verizon Setup

Verizon forwarding codes and instructions

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Still Having Issues?

Contact Support

Email [email protected] with your phone number and carrier details