Email Notification Issues

Documentation Index

Fetch the complete documentation index at: https://docs.callequip.com/llms.txt

Use this file to discover all available pages before exploring further.

CallEquip sends email notifications after each call to keep you informed about customer interactions, callback requests, and rental inquiries. If you’re not receiving these emails, follow the steps below to resolve the issue.

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Step 1: Configure Your Notification Email

Make sure you have a notification email address set up for your agent.

1. Go to Dashboard → Agents
2. Select the agent you want to configure
3. Find the Notification Email field
4. Enter the email address where you want to receive notifications
5. Click Save Changes

Each agent can have its own notification email, so you can route different phone lines to different team members.

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Step 2: Test Your Configuration

Use the built-in test feature to verify your email is working.

1. From your agent’s settings page, click Send Test Email
2. Check your inbox for the test email (it should arrive within 1-2 minutes)
3. If you don’t see it, check your spam or junk folder

If the test email arrives in spam, mark it as “Not spam” and add the sender to your contacts.

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Step 3: Add CallEquip to Your Allowed Senders

Email providers sometimes filter automated messages. To ensure you receive all notifications, add these email addresses to your safe senders list:

• support@callequip.com
• notifications@callequip.com

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Gmail

1. Open an email from CallEquip (check spam if needed)
2. Click the three dots menu → Filter messages like this
3. Click Create filter → Check Never send to spam
4. Or simply add the addresses to your Google Contacts

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Outlook / Microsoft 365

1. Go to Settings → Mail → Junk email
2. Under Safe senders and domains, click Add
3. Enter callequip.com and save

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Yahoo Mail

1. Go to Settings → More Settings → Filters
2. Add a filter for emails from callequip.com
3. Set the action to Move to Inbox

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Apple Mail / iCloud

1. Open an email from CallEquip
2. Click the sender’s address
3. Select Add to Contacts or Add to VIPs

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Additional Tips

Double-check your email address — A typo in the notification email field is a common cause of missing emails. Check corporate email filters — If you’re using a work email, your IT department may have additional spam filters. Try testing with a personal email to isolate the issue. Look in all folders — Some email providers have multiple spam-related folders (Junk, Spam, Quarantine, Promotions). Check them all. Verify your agent is active — Only active agents with assigned phone numbers send notifications. Check your agent status in the dashboard.

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When to Contact Support

Reach out if you experience:

• Test emails never arrive (even in spam)
• Notifications work for some calls but not others
• Emails arrive hours or days late
• Error messages when saving your notification email