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What file formats are supported for equipment catalogs?

  • CSV (.csv)
  • Excel (.xlsx, .xls)
  • PDF (.pdf)
  • Text (.txt)
Maximum file size: 10MB per file.

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Can I integrate with my existing phone system?

Yes! CallEquip works with any phone system that supports call forwarding:
  • Traditional landlines
  • VoIP systems (RingCentral, 8x8, Vonage)
  • Cell phones
  • PBX systems
See our Call Forwarding Guide for specific instructions.

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How do I upload my equipment catalog?

  1. Go to your agent’s settings
  2. Click “Upload Equipment Catalog”
  3. Select your file (CSV, Excel, or PDF)
  4. Wait for processing to complete

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What’s the best format for my equipment data?

CSV with these columns works best: 
Equipment,Daily Rate,Weekly Rate,Monthly Rate,Available
Mini Excavator,150,600,1800,Yes

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Can the agent access my website?

Yes! Enter your website URL in your agent settings. The agent will search your site to answer questions about:
  • Business hours
  • Location
  • Services offered
  • Policies

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How long are call recordings stored?

Call recordings are stored for:
  • Free plan: 7 days
  • Starter: 30 days
  • Professional: 90 days
  • Enterprise: 1 year

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Can I download call recordings?

Yes, you can download recordings directly from the call detail page in your dashboard.

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Is my data secure?

Yes. We use:
  • SSL/TLS encryption for all connections
  • Encrypted storage for recordings
  • SOC 2 compliant infrastructure
  • No sharing of your data with third parties

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What’s the uptime guarantee?

CallEquip targets 99.9% uptime. Our infrastructure is built on reliable cloud providers with automatic failover.

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Can I use my own domain for the phone number?

Phone numbers are provided through our partnership with Twilio. Custom SIP trunk integration is available for Enterprise plans.

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API access?

API access is coming soon. Contact us if you have specific integration needs.