> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Forwarding Issues

> Troubleshoot call forwarding issues preventing calls from reaching your CallEquip AI agent, with fixes for AT&T, Verizon, T-Mobile, and VoIP systems.

## Calls Not Forwarding

### Check Your Setup

1. **Verify the forward number**: Make sure you entered your CallEquip number correctly, including area code
2. **Confirm forwarding is active**: Dial the activation code again (e.g., `*72` for most carriers)
3. **Test with a direct call**: Call your CallEquip number directly to confirm it works

### Common Mistakes

<AccordionGroup>
  <Accordion title="Forgot area code">
    Always include the full 10-digit number when setting up forwarding.
  </Accordion>

  <Accordion title="Forwarding disabled">
    Some phone plans require call forwarding to be enabled. Contact your carrier.
  </Accordion>

  <Accordion title="Wrong forwarding type">
    Make sure you're using the right type:

    * `*72` = All calls
    * `*92` = Unanswered calls only
  </Accordion>
</AccordionGroup>

## Forwarding Works But Agent Doesn't Answer

If calls reach your CallEquip number but the agent doesn't answer:

1. **Check agent assignment**: Make sure your phone number is assigned to an agent
2. **Verify agent is active**: Check agent status in your dashboard
3. **Review recent calls**: Look for error logs in call history

## Calls Going to Voicemail Instead

If calls go to your regular voicemail instead of forwarding:

1. **Increase ring time**: Forwarding may be set to trigger after voicemail
2. **Disable voicemail temporarily**: Test if this resolves the issue
3. **Use "Forward All"**: Instead of "Forward on No Answer"

## Double Forwarding

If you hear the agent twice or calls seem to loop:

* Check if both your phone AND carrier have forwarding enabled
* Remove any duplicate forwarding rules
* Contact support if the issue persists

## Testing Your Setup

After configuring forwarding:

1. Call your original business number from another phone
2. Let it ring (don't answer)
3. Confirm the CallEquip agent answers
4. Check the call appears in your dashboard

## Carrier-Specific Help

<CardGroup cols={2}>
  <Card title="AT&T Setup" icon="phone" href="/guides/call-forwarding#att-business">
    AT\&T forwarding codes and instructions
  </Card>

  <Card title="Verizon Setup" icon="phone" href="/guides/call-forwarding#verizon-business">
    Verizon forwarding codes and instructions
  </Card>
</CardGroup>

## Still Having Issues?

<Card title="Contact Support" icon="envelope" href="mailto:support@callequip.com">
  Email [support@callequip.com](mailto:support@callequip.com) with your phone number and carrier details
</Card>