> ## Documentation Index > Fetch the complete documentation index at: https://docs.callequip.com/llms.txt > Use this file to discover all available pages before exploring further. # Call Quality Issues > Diagnose and fix audio quality issues with your CallEquip AI voice agent, including choppy audio, echo, low volume, and latency during customer calls. ## Common Issues ### Choppy or Robotic Audio **Possible causes:** * Poor internet connection at caller's location * Network congestion * Caller using speakerphone in noisy environment **Solutions:** * Ask callers to use a regular handset if possible * Check if the issue is consistent or intermittent * Contact support if quality issues persist ### Agent Not Understanding Caller **Possible causes:** * Background noise on caller's end * Caller speaking too fast * Strong accent or unusual terminology **Solutions:** * Encourage callers to speak clearly * Update agent instructions with industry-specific terms * Add common phrases to your knowledge base ### Echo or Feedback **Possible causes:** * Caller's phone hardware issue * Call forwarding chain too long * VoIP configuration problem **Solutions:** * Simplify call forwarding setup * Check VoIP system settings * Contact your phone provider ## Testing Call Quality To test your setup: 1. Call your CallEquip number from a different phone 2. Have a normal conversation with the agent 3. Note any quality issues 4. Check the recording in your dashboard ## When to Contact Support Contact us if you experience: * Consistent quality issues across multiple calls * Calls dropping unexpectedly * Long delays before agent responds * Recording quality problems Email [support@callequip.com](mailto:support@callequip.com) with call examples