> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Not Working

> Diagnose and resolve common CallEquip AI agent issues including missed calls, incorrect responses, missing callback notifications, and configuration problems.

## Agent Not Answering Calls

### Quick Checks

1. **Phone number assigned?** Go to Phone Numbers and verify assignment
2. **Agent active?** Check agent status in dashboard
3. **Subscription active?** Verify your subscription is current

### Test Your Setup

Call your CallEquip number directly (not through forwarding) to isolate the issue.

## Agent Giving Wrong Information

### Review Your Knowledge Base

* Check your uploaded equipment catalog for errors
* Verify pricing is current
* Look for duplicate or conflicting entries

### Update Agent Instructions

Add clarifications to your agent instructions:

```
When asked about excavator pricing:
- Mini excavators start at $150/day
- Standard excavators start at $250/day
- Always mention weekly discounts are available
```

## Agent Not Finding Equipment

If the agent says it can't find items that are in your catalog:

1. **Check file format**: Ensure CSV columns are properly formatted
2. **Verify upload completed**: Look for success confirmation in dashboard
3. **Re-upload catalog**: Try uploading a fresh copy
4. **Simplify names**: Use common terms customers would use

## Agent Sounds Wrong

### Voice Issues

* **Wrong voice**: Change voice in agent settings
* **Speaks too fast**: Add instructions to "speak slowly and clearly"
* **Wrong tone**: Update instructions with tone guidance

### Welcome Message

If the welcome message isn't playing:

1. Check welcome message field isn't empty
2. Keep message under 200 characters
3. Avoid special characters

## Callbacks Not Working

If you're not receiving callback notifications:

1. **Check email address**: Verify notification email in settings
2. **Check spam folder**: Add [support@callequip.com](mailto:support@callequip.com) to contacts
3. **Test with a call**: Request a callback and check dashboard

## Agent Ending Calls Early

If the agent hangs up unexpectedly:

* Review call transcripts for patterns
* Check for long silences (agent may think call ended)
* Contact support with specific call examples

## Dashboard Showing Errors

If you see errors in your dashboard:

1. **Refresh the page**: Clear browser cache
2. **Try different browser**: Rule out browser issues
3. **Check status page**: Look for service announcements

## Emergency: All Calls Failing

If no calls are working:

1. Call your CallEquip number directly to test
2. Check our [status page](https://status.callequip.com) for outages
3. Contact support immediately

<Card title="Emergency Support" icon="phone" href="tel:+17207067197">
  Call +1 720 706 7197 for urgent issues
</Card>