> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How CallEquip Works

> Learn how CallEquip AI voice agents answer customer calls, search your equipment catalog for pricing and availability, and schedule callbacks automatically.

## The Call Flow

When a customer calls your CallEquip number, here's what happens:

```mermaid theme={null}
flowchart LR
    A[Customer Calls] --> B[AI Agent Answers]
    B --> C{Customer Need}
    C -->|Pricing Question| D[Search Catalog]
    C -->|General Question| E[Search Website]
    C -->|Wants Callback| F[Collect Info]
    D --> G[Provide Answer]
    E --> G
    F --> H[Email Notification]
```

## Key Components

### 1. Voice Agent

Your AI assistant that answers calls with a natural, human-like voice. It understands context, remembers the conversation, and provides helpful responses.

### 2. Knowledge Base

Upload your equipment catalog (CSV, Excel, or PDF) so the agent can answer specific pricing and availability questions accurately.

### 3. Website Integration

Connect your business website so the agent can answer questions about hours, location, services, and policies.

### 4. Callback System

When customers need to speak with a person, the agent collects their information and sends you an email with all the details.

## Call Handling Options

<CardGroup cols={3}>
  <Card title="Primary Line" icon="phone">
    Agent answers all incoming calls
  </Card>

  <Card title="Voicemail Replacement" icon="voicemail">
    Agent handles unanswered calls
  </Card>

  <Card title="After Hours" icon="moon">
    Agent only answers outside business hours
  </Card>
</CardGroup>

Learn more in our [Call Forwarding Guide](/guides/call-forwarding).

## What the Agent Can Do

* Answer questions about your equipment and pricing
* Provide business information (hours, location, policies)
* Collect customer details for callbacks
* Handle multiple languages (coming soon)

## What the Agent Cannot Do

* Process payments directly
* Access external systems without integration
* Make outbound calls (currently)