> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Configuration

> Configure your CallEquip AI voice agent's welcome message, voice selection, business instructions, and knowledge base settings to match your rental business.

## Agent Settings

Your agent's behavior is controlled by several key settings in the dashboard.

### Business Name

The name your agent uses when answering calls. For example: "Thank you for calling Acme Equipment Rental..."

### Instructions

Custom instructions that guide how your agent responds. Be specific about:

* Your business focus (e.g., "We specialize in construction equipment")
* Common customer needs
* Pricing policies
* How to handle special requests

### Voice Selection

Choose from several natural-sounding voices:

| Voice | Description                   |
| ----- | ----------------------------- |
| Cedar | Warm, professional male voice |
| Alloy | Clear, neutral voice          |
| Echo  | Friendly, approachable voice  |

### Welcome Message

The first thing callers hear. Keep it brief and professional:

> "Hello, thanks for calling Acme Equipment Rental! I'm your AI assistant. How can I help you today?"

## Best Practices

<AccordionGroup>
  <Accordion title="Write clear instructions">
    Be specific about what your agent should and shouldn't say. Include examples of common scenarios.
  </Accordion>

  <Accordion title="Test regularly">
    Call your agent periodically to ensure it's handling calls the way you expect.
  </Accordion>

  <Accordion title="Review transcripts">
    Check call transcripts in your dashboard to identify areas for improvement.
  </Accordion>
</AccordionGroup>

## Next Steps

<Card title="Upload Knowledge Base" icon="database" href="/guides/knowledge-base">
  Add your equipment catalog so the agent can answer pricing questions
</Card>