> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Agent

> Explore CallEquip's AI voice agent features including natural conversation, equipment catalog lookup, business FAQ handling, and automatic callback scheduling.

The CallEquip voice agent is an AI-powered assistant that answers your business calls 24/7 with natural, human-like conversation.

## Key Capabilities

<CardGroup cols={2}>
  <Card title="Natural Conversation" icon="comments">
    Understands context and responds naturally to customer questions
  </Card>

  <Card title="Equipment Knowledge" icon="database">
    Answers pricing and availability questions from your catalog
  </Card>

  <Card title="Business Info" icon="building">
    Provides hours, location, and policy information from your website
  </Card>

  <Card title="Callback Scheduling" icon="calendar">
    Collects customer info when they need to speak with a person
  </Card>
</CardGroup>

## How It Works

1. **Customer calls** your CallEquip phone number
2. **Agent greets** with your custom welcome message
3. **Conversation flows** naturally based on customer needs
4. **Information provided** from your knowledge base
5. **Follow-up scheduled** if personal contact needed

## Voice Options

Choose the voice that best represents your business:

| Voice | Style              | Best For            |
| ----- | ------------------ | ------------------- |
| Cedar | Warm, professional | Most businesses     |
| Alloy | Clear, neutral     | Technical inquiries |
| Echo  | Friendly, casual   | Retail environments |

## Customization

Control your agent's behavior through:

* **Instructions**: Guide responses and tone
* **Welcome message**: First impression for callers
* **Knowledge base**: Equipment and pricing data
* **Website URL**: Business information source