> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Callback Scheduling

> When customers need to speak with a person, your CallEquip AI agent collects their name, number, and equipment needs, then sends you an instant notification.

When customers need to speak with a person, your AI agent collects their information and notifies you immediately.

## How It Works

1. Customer indicates they want to speak with someone
2. Agent collects their name, phone number, and reason
3. You receive an email with all the details
4. You follow up at your convenience

## Information Collected

The agent gathers key details:

* **Customer name**
* **Phone number**
* **Best time to call back**
* **Equipment they're interested in**
* **Any pricing discussed**
* **Special requests or notes**

## Email Notifications

When a callback is requested, you'll receive an email like:

```
Subject: Callback Request from John Smith

Customer: John Smith
Phone: (555) 123-4567
Best Time: Afternoon

Equipment Needed: Mini excavator
Dates: December 28-30
Pricing Discussed: $150/day, $600/week

Notes: Customer is working on a residential landscaping
project and needs delivery to 123 Main St.
```

## Notification Settings

Configure who receives callback notifications:

1. Go to your agent settings
2. Enter the notification email address
3. Save changes

<Note>
  SMS notifications coming soon! We're working on adding text message alerts for callback requests.
</Note>

## Best Practices

<AccordionGroup>
  <Accordion title="Respond quickly">
    Customers expect a callback within a few hours. Set up email notifications on your phone to respond promptly.
  </Accordion>

  <Accordion title="Reference the transcript">
    Before calling back, review the call transcript to understand the full conversation context.
  </Accordion>

  <Accordion title="Track conversions">
    Note which callbacks convert to rentals to measure your agent's effectiveness.
  </Accordion>
</AccordionGroup>