> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callequip.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Recording

> Every call handled by your CallEquip AI agent is automatically recorded and transcribed. Review conversations, search call history, and monitor quality.

All calls handled by your CallEquip agent are automatically recorded and transcribed for your review.

## Features

<CardGroup cols={2}>
  <Card title="Automatic Recording" icon="circle-dot">
    Every call is recorded without any setup required
  </Card>

  <Card title="Transcription" icon="file-lines">
    AI-powered transcription of conversations
  </Card>

  <Card title="Searchable History" icon="magnifying-glass">
    Find calls by date, phone number, or content
  </Card>

  <Card title="Secure Storage" icon="lock">
    Recordings stored securely in the cloud
  </Card>
</CardGroup>

## Accessing Recordings

1. Go to **Calls** in your dashboard
2. Click on any call to view details
3. Play the recording or read the transcript

## Transcript Format

Transcripts show the conversation in a clear format:

```
Agent: Hello, thanks for calling Acme Equipment. How can I help you today?

Customer: Hi, I'm looking for a mini excavator rental for this weekend.

Agent: I'd be happy to help with that. Our mini excavators are available
       for $150 per day or $600 for the week. Would you like me to check
       availability for this weekend?
```

## Use Cases

* **Quality assurance**: Review how your agent handles calls
* **Training**: Identify common questions to improve instructions
* **Disputes**: Reference recordings if issues arise
* **Insights**: Understand customer needs and pain points

## Privacy

* Callers are informed that calls may be recorded
* Recordings are encrypted at rest
* Access is limited to account administrators
* Data retention follows your plan settings